Frequently Asked Questions

Unfortunately, we do not ship outside Malaysia for now.
But we might in future, so stay tuned!

Orders will take 2 working days to process and delivery will take 3 - 5 working days upon purchase. You will receive a tracking link via email once your order is shipped out!

Orders will take 2 working days to process and delivery will take 7 - 14 working days upon purchase. You will receive a tracking link via email once your order is shipped out!

Orders will take 2 working days to process and will be ready for collection in 3 - 5 working days . You will receive a tracking link via email once your order is ready for pick up!

Our product comes with a 15-day warranty against manufacturing defects. This warranty does not cover damages resulting from misuse, accidents, or normal wear and tear.

If you have received a defective item, we will exchange the item under our 15-day warranty policy. Please fill up this help form and our friendly support team will assist you within 48 working hours.

To be eligible for an exchange, you will need to provide a video of the defective part or a photo of the wrongly delivered item and the receipt / proof of purchase.

If a return is required, we will provide you a return shipping label and instructions. Items sent back to us without first requesting a return will not be accepted.

For more details, please read our Refund Policy.

For the vast majority of returns and exchanges, it takes about 15 -30 working days for us to get your package at the fulfillment center, inspect your return, and process it into inventory before you receive your exchange or refund confirmation. The refund amount will be the paid amount for the order.

If a refund request is approved, it will take 7-14 business days for the refund to reflect on your original payment method. Please note that it will take some time for your bank or credit card company to process the refund.

If more than 15 business days have passed since we have approved your return but you have not received your refund, please fill up this help form.

For special customisation, please reach out to zcm-sales@zuscoffee.com for more information.

We accept:
1. Credit/Debit (via eGHL Payment Gateway)
Payments through debit/credit cards are processed by eGHL. All major debit/credit cards are accepted, except for AMEX.

2. Online Transfer (via eGHL Payment Gateway)
You can process a payment transfer (via online banking) to our account by selecting Online Bank Transfer during check-out. No extra charges will be imposed via this payment as we have absorbed the necessary fees for customers that pay via this method.

3. eWallet (via eGHL Payment Gateway), Atome (via Atome Payment Gateway)
You can process a payment transfer to our account by selecting eWallet during check-out. No extra charges will be imposed via this payment as we have absorbed the necessary fees for customers that pay via this method.

The Bring-Your-ZUS-Tumbler (BYZT) program offers your customers a 10% discount on drinks at any ZUS outlet when they bring their own ZUS Tumbler, helping to reduce single-use cup waste.

By promoting the BYZT program, your business aligns with current sustainability trends, enhancing your eco-friendly image and giving your customers the incentive to participate in meaningful change. This positions your brand as a responsible, forward-thinking company.